Zendesk

What it does

Zendesk is a service platform for handling customer requests. The site lists products for customer service, employee service, contact center, AI agents, copilot, quality assurance and workforce management. Common uses include messaging and live chat, ticketing, IT service management, a knowledge base and voice. A marketplace offers apps, partners and integrations. Support resources include a help center, community, blog, events and a partner directory.

The home page links to pricing, developer documentation, a contact page, a demo request and a signup form. The signup form asks for a business email address, first and last name, phone number, company location, company name, job title, company size and a Zendesk subdomain. The trial is described as free, lasting 14 days, with no credit card required. The marketplace is described as offering over 1,800 apps, partners and integrations. Zendesk also states that qualified startups can receive up to two years of Zendesk free.