What it does
LoyaltyLion combines points, referrals and VIP rewards for merchants. Its support tools handle customer balances, unused rewards and membership status.
A return involves two different balances in LoyaltyLion. Points earned on the purchase are deducted automatically, including proportional deductions for partial returns. Points spent on a voucher return after a full refund, which must include shipping.
Partial returns do not refund redeemed points by default. Shopify merchants can enable Point refunds on returns under Settings, Rewards for supported vouchers and seamless free products. Only orders placed after activation qualify; switching it off and on resets that eligibility date. Gift-card refunds return money to the gift card rather than restoring the points used to obtain it.
For an unused reward, open the customer, find it under Rewards and choose Refund. Manual tier changes use Actions, Change tier, but are unavailable for calendar-year tiers. An approval period on purchase points can align spending access with the return window.
| Plan | Price and order scope | Distinction |
|---|---|---|
| Free | Free for up to 400 monthly orders | Basic points, discounts and analytics |
| Classic | USD 199 every 30 days; 500 monthly orders | Loyalty page and integrations |
| Advanced | Custom, based on order volume | VIP tiers and multiple POS locations |
| Plus | Custom, based on order volume | Adds automated loyalty flows |
Classic offers a fourteen-day trial. VIP tiers are an optional Classic add-on in the website comparison; confirm their inclusion in the order form. Direct checkout redemption requires Shopify Plus.
Merchants manage programs through a LoyaltyLion account. Adding another production store requires support to confirm its charge and activate it.
Strengths
- Store refunds automatically reverse purchase earnings
- Eligible partial returns can restore spent reward points
- A free tier supports stores with up to 400 monthly orders
Watch out for
- Proportional reward refunds only cover orders after the latest activation
- Leaving shipping unrefunded prevents full-refund voucher treatment
Best for
- Commerce support teams handling loyalty adjustments on full and partial refunds
Sources
- LoyaltyLion | Customer loyalty platform | Loyalty program software (Oct 25, 2026)
- Refunds and returns on purchased products (Oct 27, 2026)
- LoyaltyLion and your customer service team (Oct 27, 2026)
- Pricing - LoyaltyLion (Oct 27, 2026)
- LoyaltyLion Loyalty Program | Shopify App Store (Oct 27, 2026)
- Adding and archiving sites (Oct 27, 2026)