What it does
SurveyMonkey creates surveys and forms for customer satisfaction, employee feedback, events and market research. Question logic can send people to relevant follow-up pages, while team plans add shared templates and permissions. A free Basic account is available, with a limited number of viewable responses per survey.
Send respondents to the right follow-up
Question Skip Logic moves a person to a later page or a question on that page. For a post-event survey, an answer can skip the session questions when someone did not attend.
- In Design Survey, select a supported question, such as Multiple Choice or Dropdown.
- Open Logic and choose each answer's destination in Then skip to....
- Choose the page or destination question and save.
Routes move forward through the survey. The logic guide also supports NPS, Star Rating and single-row Matrix/Rating Scale questions.
Account and team limits
| Plan | Response allowance | Team requirement |
|---|---|---|
| Basic | View limit displayed in your account | Individual free account |
| Team Advantage | 50,000/year | At least three paid seats |
| Team Premier | 100,000/year | At least three paid seats |
| Enterprise | Custom | Organization plan |
Use Sign up free for Basic. Collecting more answers does not mean a free account can view them all. Paid response allowances are shared across surveys and users, and extra responses can incur charges. Individual paid plans are also available.
Strengths
- Skip rules can direct each answer to a different later page
- Team plans share brand assets and define account permissions
Watch out for
- Basic limits how many collected responses you can view
- Team subscriptions require at least three users
- Skip routes cannot go backwards
Best for
- Teams planning structured business feedback surveys
Sources
- SurveyMonkey: The World’s Most Popular Survey Platform (Oct 25, 2026)
- SurveyMonkey plans and pricing (Oct 27, 2026)
- SurveyMonkey Question Skip Logic (Oct 27, 2026)