efficy CRM
efficy.comConfigurable sales and customer-service processes with connected AI-assisted work
Configurable sales and customer-service processes with connected AI-assisted work
AI-infused customer engagement and marketing automation platform with a built-in CDP.
Connect product feedback with customer context and repeatable analysis.
Customer history and sales follow-up connected with quotations and invoicing
Analyze customer feedback with shared filters, themes and original quotes.
Publish multilingual customer-support articles with approval and self-service search workflows.
Read customer feedback alongside the accounts and business issues behind it.
Event-based customer journeys built on a shared customer-data platform
Customer advocate communities for contributions, references and shared content
Create internal or customer-facing documentation with access controls, search, and reporting.
Customer-data-led campaigns using real-time triggers and dynamic message content
Give customer-service teams searchable, guided knowledge for consistent support.
Transform existing support content into governed, personalized knowledge for agents and customers.
Share invoices, payment choices and dispute conversations with business customers
Customer history and sales work connected to website inquiries
Customer records and sales follow-up with tailored calendars and permissions
Customer history and sales opportunities connected with quotes and commercial documents
Sales opportunities and follow-ups with an optional quoting and invoicing workflow
Publish a searchable, multilingual customer help center connected to support conversations and analytics.
Bill software usage and compare each customer's revenue with costs
Instrument API traffic to analyze customer behavior, troubleshoot usage, and build metered API products.
Analyze paid-channel customer acquisition with order, cohort and lifetime-value context.
Analyze themes and sentiment across connected customer-feedback sources.
Referral, loyalty and influencer programs with configurable customer rewards