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Configurable sales and customer-service processes with connected AI-assisted work

AI-infused customer engagement and marketing automation platform with a built-in CDP.

Publish multilingual customer-support articles with approval and self-service search workflows.

Configurable customer workflows across sales, marketing, and service

Connect product feedback with customer context and repeatable analysis.

Analyze customer feedback with shared filters, themes and original quotes.

Transform existing support content into governed, personalized knowledge for agents and customers.

Customer history and sales follow-up connected with quotations and invoicing

Read customer feedback alongside the accounts and business issues behind it.

Event-based customer journeys built on a shared customer-data platform

Customer advocate communities for contributions, references and shared content

Create internal or customer-facing documentation with access controls, search, and reporting.

Customer-data-led campaigns using real-time triggers and dynamic message content

Give customer-service teams searchable, guided knowledge for consistent support.

Customer feedback collection connected with follow-up workflows

Customer records and sales follow-up with tailored calendars and permissions

Customer identity with business-organization access controls

Email automation using layered customer profiles, decision points, and connected data

Configurable customer records and workflows with role-specific views and industry setup

AI customer service platform and CRM for B2C and B2B teams

Connected revenue records with configurable sales workflows

Publish a searchable, multilingual customer help center connected to support conversations and analytics.

Bill software usage and compare each customer's revenue with costs

Instrument API traffic to analyze customer behavior, troubleshoot usage, and build metered API products.