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Publish a searchable, multilingual customer help center connected to support conversations and analytics.

Publish multilingual customer-support articles with approval and self-service search workflows.

Analyze customer feedback with shared filters, themes and original quotes.

Owned communities and coordinated social publishing, listening and care

Shared customer and deal work with connected appointment and support tools

Customer history and sales follow-up connected with quotations and invoicing

Read customer feedback alongside the accounts and business issues behind it.

Event-based customer journeys built on a shared customer-data platform

Create internal or customer-facing documentation with access controls, search, and reporting.

Customer-data-led campaigns using real-time triggers and dynamic message content

Compare customer feedback and support quality across human agents and bots.

Shared customer history, sales pipelines, and follow-up tasks for growing teams

Lifecycle messaging driven by people, objects and their relationships

Create and deliver trusted knowledge for customer service and IT support teams.

Analyze themes and sentiment across connected customer-feedback sources.

Transform existing support content into governed, personalized knowledge for agents and customers.

Referral, loyalty and influencer programs with configurable customer rewards

AI agents with memory for customer service, collections and payments

A self-hosted chat bundle with direct and group messaging, calls, file sharing, bots, and moderation.

Configurable customer records and workflows with role-specific views and industry setup

Lead capture and sales follow-up connected with a broader customer lifecycle

Bill software usage and compare each customer's revenue with costs

Instrument API traffic to analyze customer behavior, troubleshoot usage, and build metered API products.

Analyze paid-channel customer acquisition with order, cohort and lifetime-value context.