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Customer communities with group spaces, controlled answers and moderation appeals

A social service inbox with moderation rules and interaction history

CRM-based automation for lead capture and customer follow-up

Email-led customer journeys combining shared contact data and multiple messaging channels

Customer records, sales activity, and workflows with self-hosted or managed access

Customer feedback on digital products and experiences

Self-hosted email operations with separate administrator and customer controls

Customer records and shared communication inside Microsoft Outlook

A cloud knowledge base for public and private documentation, multi-language content, and team roles.

Write, organize, and publish a searchable customer knowledge base with permissions and analytics.

Lifecycle automation with parallel order journeys and live flow editing

Govern enterprise knowledge and make service guidance available to employees and customers.

Group mobile app crashes, non-fatal errors, and Android ANRs into issues that teams can prioritize by user impact.

AI customer support agents built from your help centre, website and documents.

Keep customer onboarding projects moving with shared tasks, milestones, and reminders.

Wholesale catalogs connected to inventory orders

Targeted customer microsurveys with response-based allowances

Customer and employee surveys connected to feedback analysis and follow-up

A helpdesk with a natively integrated AI agent called Fin

Customer communication with reusable content and multistep campaign processes

Field-sales visit targets built from client classes and product lines

Capture application errors, stability signals, performance issues, and traces across mobile and web apps.

An AI workspace that captures notes, meetings, and research and helps surface useful context.

Show a configurable prompt with useful project and shell context across different command-line shells.