Freshdesk Knowledge Base
freshworks.comPublish multilingual customer-support articles with approval and self-service search workflows.
Publish multilingual customer-support articles with approval and self-service search workflows.
Customer history and sales follow-up connected with quotations and invoicing
Read customer feedback alongside the accounts and business issues behind it.
Event-based customer journeys built on a shared customer-data platform
Create internal or customer-facing documentation with access controls, search, and reporting.
Customer-data-led campaigns using real-time triggers and dynamic message content
Give customer-service teams searchable, guided knowledge for consistent support.
Customer records and sales follow-up with tailored calendars and permissions
Social media management platform for publishing, engagement and analytics
Publish a searchable, multilingual customer help center connected to support conversations and analytics.
Bill software usage and compare each customer's revenue with costs
Instrument API traffic to analyze customer behavior, troubleshoot usage, and build metered API products.
Analyze paid-channel customer acquisition with order, cohort and lifetime-value context.
Analyze themes and sentiment across connected customer-feedback sources.
Transform existing support content into governed, personalized knowledge for agents and customers.
Referral, loyalty and influencer programs with configurable customer rewards
Share invoices, payment choices and dispute conversations with business customers
Customer records and sales deals with project, owner and currency filters
Retail email journeys based on purchases and customer data
Connected sales, marketing, and service around a shared CRM
Shared customer and deal work with connected appointment and support tools
Configurable customer records and workflows with role-specific views and industry setup
Shared customer history, sales pipelines, and follow-up tasks for growing teams
Customer history and sales work connected to website inquiries