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Retail email journeys based on purchases and customer data

Connected sales, marketing, and service around a shared CRM

Email automation using layered customer profiles, decision points, and connected data

Configurable customer records and workflows with role-specific views and industry setup

Shared customer history, sales pipelines, and follow-up tasks for growing teams

Customer history and sales work connected to website inquiries

Customer communities that connect product ideas, voting and release communication

Lead capture and sales follow-up connected with a broader customer lifecycle

Lifecycle messaging driven by people, objects and their relationships

Connect merchant checkout and payment status with customer workflows

AI-powered customer feedback platform for surveys, forms, and research.

Platform for product teams building customer-facing AI agents

Marketing, sales, and customer service software on one platform

Sales pipelines and customer history with hosted or on-premise access choices

Email-led customer journeys combining shared contact data and multiple messaging channels

Customer records and lead conversion with configurable sales and delivery work

AI chatbot platform that answers customer questions from your own content, live in about 10 minutes.

No-code platform for AI agents and multichannel customer support.

Twilio provides APIs and tools for SMS, voice, email, and customer engagement.

Customer Q&A communities with accepted answers, knowledge articles and support escalation

Customer deal workspaces created from governed sales playbooks

Customer identity with business-organization access controls

Build searchable customer-service knowledge that pairs articles with interactive step-by-step guides.

Privacy-first survey platform with end-to-end encryption and AI features.