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Store operations with customer-group prices, catalog imports and stock status

A shared repository for interviews and customer feedback

Sales, service, and customer journeys in X2Engine's CRM platform

Customer records, sales conversations and follow-up in one workspace

A social service inbox with moderation rules and interaction history

Activist email with encrypted storage and recovery-code requirements

Write, organize, and publish a searchable customer knowledge base with permissions and analytics.

Organize company knowledge in a wiki offered in standard, cloud, and professional editions.

Retail customer journeys with scheduled starts, pauses and endings

Customer email flows that respond to signups and product activity

Customer feedback surveys with recurring schedules and controls on repeat contact

Customer feedback collection connected with follow-up workflows

Connected revenue records with configurable sales workflows

Customer deal workspaces created from governed sales playbooks

AI support suite for customer-first teams.

Platform for product teams building customer-facing AI agents

Targeted customer microsurveys with response-based allowances

Customer communication with reusable content and multistep campaign processes

Find recurring support problems and investigate the conversations behind them.

Customer and employee surveys with assigned follow-up cases

Connect customer activity and payments with campaign and funnel reports.

Purchase rewards, retail receipts and customer advocacy in one consumer profile

Customer history and sales opportunities connected with quotes and commercial documents

Commerce email targeting with purchase-based recommendations and customer-specific coupons