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AI-infused customer engagement and marketing automation platform with a built-in CDP.

Configurable sales and customer-service processes with connected AI-assisted work

Connect product feedback with customer context and repeatable analysis.

Customer-data-led campaigns using real-time triggers and dynamic message content

Event-based customer journeys built on a shared customer-data platform

Customer advocate communities for contributions, references and shared content

Analyze customer feedback with shared filters, themes and original quotes.

Customer history and sales follow-up connected with quotations and invoicing

Read customer feedback alongside the accounts and business issues behind it.

Email automation using layered customer profiles, decision points, and connected data

Shared customer and deal work with connected appointment and support tools

Customer-profile orchestration that coordinates campaigns across connected sending systems

Publish multilingual customer-support articles with approval and self-service search workflows.

Create internal or customer-facing documentation with access controls, search, and reporting.

Give customer-service teams searchable, guided knowledge for consistent support.

Customer records and sales follow-up with tailored calendars and permissions

Connected sales, marketing, and service around a shared CRM

Configurable customer workflows across sales, marketing, and service

Analyze paid-channel customer acquisition with order, cohort and lifetime-value context.

Retail email journeys based on purchases and customer data

Configurable customer records and workflows with role-specific views and industry setup

Lifecycle messaging driven by people, objects and their relationships

Customer records and lead conversion with configurable sales and delivery work

Analyze themes and sentiment across connected customer-feedback sources.