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Sales pipelines and customer history with hosted or on-premise access choices

Connect merchant checkout and payment status with customer workflows

Customer records and lead conversion with configurable sales and delivery work

Customer identity with business-organization access controls

Compare customer feedback and support quality across human agents and bots.

Analyze customer conversations with project limits and controlled data exports.

Commerce email targeting with purchase-based recommendations and customer-specific coupons

AI chatbot platform that answers customer questions from your own content, live in about 10 minutes.

Customer communication with reusable content and multistep campaign processes

Retail customer journeys with scheduled starts, pauses and endings

Customer Q&A communities with accepted answers, knowledge articles and support escalation

Customer deal workspaces created from governed sales playbooks

AI customer support trained on your documentation.

Build searchable customer-service knowledge that pairs articles with interactive step-by-step guides.

Data integration, quality, and analytics for AI-ready data

Store operations with customer-group prices, catalog imports and stock status

Customer community discussions with idea voting and visible roadmap updates

CRM-based automation for lead capture and customer follow-up

Customer feedback on digital products and experiences

Agentic AI platform for customer experience automation.

Purchase rewards, retail receipts and customer advocacy in one consumer profile

Turn reviews, surveys and support text into customer-experience reports.

Lifecycle automation with parallel order journeys and live flow editing

A helpdesk with a natively integrated AI agent called Fin