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Customer communities with group spaces, controlled answers and moderation appeals

Customer records, sales conversations and follow-up in one workspace

A social service inbox with moderation rules and interaction history

CRM-based automation for lead capture and customer follow-up

Email-led customer journeys combining shared contact data and multiple messaging channels

Customer records, sales activity, and workflows with self-hosted or managed access

Customer feedback on digital products and experiences

Self-hosted email operations with separate administrator and customer controls

Customer records and shared communication inside Microsoft Outlook

A cloud knowledge base for public and private documentation, multi-language content, and team roles.

Berliner Philharmoniker concerts live and on demand

Write, organize, and publish a searchable customer knowledge base with permissions and analytics.

Lifecycle automation with parallel order journeys and live flow editing

Govern enterprise knowledge and make service guidance available to employees and customers.

AI tools for resumes, cover letters, interviews and job tracking

Keep customer onboarding projects moving with shared tasks, milestones, and reminders.

Wholesale catalogs connected to inventory orders

Targeted customer microsurveys with response-based allowances

Customer and employee surveys connected to feedback analysis and follow-up

AI chatbot platform that answers customer questions from your own content, live in about 10 minutes.

A helpdesk with a natively integrated AI agent called Fin

Customer communication with reusable content and multistep campaign processes

Field-sales visit targets built from client classes and product lines

Working in social media, with interviews and analysis