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AI-infused customer engagement and marketing automation platform with a built-in CDP.

Configurable sales and customer-service processes with connected AI-assisted work

Collect customer events and supply consistent data to analytical and business destinations.

Connect product feedback with customer context and repeatable analysis.

Read customer feedback alongside the accounts and business issues behind it.

Event-based customer journeys built on a shared customer-data platform

Give customer-service teams searchable, guided knowledge for consistent support.

Customer-data-led campaigns using real-time triggers and dynamic message content

Analyze customer feedback with shared filters, themes and original quotes.

Retail email journeys based on purchases and customer data

Customer history and sales follow-up connected with quotations and invoicing

Customer advocate communities for contributions, references and shared content

Create internal or customer-facing documentation with access controls, search, and reporting.

Email automation using layered customer profiles, decision points, and connected data

Publish a searchable, multilingual customer help center connected to support conversations and analytics.

Publish multilingual customer-support articles with approval and self-service search workflows.

Customer-profile orchestration that coordinates campaigns across connected sending systems

Data governance that builds a deterministic knowledge graph from code and data

Share invoices, payment choices and dispute conversations with business customers

Email-led customer journeys combining shared contact data and multiple messaging channels

Configurable customer records and workflows with role-specific views and industry setup

AI customer service platform and CRM for B2C and B2B teams

Customer records and sales follow-up with tailored calendars and permissions

AI-powered customer feedback platform for surveys, forms, and research.