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Commerce email targeting with purchase-based recommendations and customer-specific coupons

Customer records, sales conversations and follow-up in one workspace

CRM-based automation for lead capture and customer follow-up

Lifecycle automation with parallel order journeys and live flow editing

Customer journeys across email and other marketing channels

Customer feedback surveys with recurring schedules and controls on repeat contact

Analyze customer conversations with project limits and controlled data exports.

Customer feedback collection connected with follow-up workflows

Customer Q&A communities with accepted answers, knowledge articles and support escalation

Connected revenue records with configurable sales workflows

Customer deal workspaces created from governed sales playbooks

Compare customer feedback and support quality across human agents and bots.

Connect customer activity and payments with campaign and funnel reports.

Purchase rewards, retail receipts and customer advocacy in one consumer profile

Turn reviews, surveys and support text into customer-experience reports.

Store operations with customer-group prices, catalog imports and stock status

Customer history and sales opportunities connected with quotes and commercial documents

Customer community discussions with idea voting and visible roadmap updates

Customer communities with group spaces, controlled answers and moderation appeals

A social service inbox with moderation rules and interaction history

Customer records, sales activity, and workflows with self-hosted or managed access

Customer records and shared communication inside Microsoft Outlook

Wholesale catalogs connected to inventory orders

Targeted customer microsurveys with response-based allowances